FAQs

Do you accept custom orders?

Yes, we provide a service for custom orders. Feel free to send us an email with your ideas.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and times vary by location.

What is your return policy?

You can return most items within 14 days of purchase if they are unused and in original packaging, with the exception of custom orders - these cannot be returned.

How can I place a wholesale order?

Contact us via email to discuss wholesale pricing and order details - hello@thisenglishcottage.co.uk

Where are your items made?

Everything is handmade in England. Please see my "About" page for more details.

How long does delivery usually take?

Delivery times depend on your location but typically range from 3 to 10 business days.